...Humor Above The Clouds...

Southwest is known for having funny flight attendants. I found this video on YouTube, it is a clip of a flight attendant singing to the passengers on Christmas Day, everyone was clapping and seemed to have loved the entertainment.

In an interview with CEO Herb Kelleher, done by Strategy & Business Magazine, the interviewer asked him why the Southwest flight attendants sing and he answered with, "Southwest flight attendants sing because they want to. We don’t program our flight attendant training to teach people to sing or tell jokes. What we say is, “If that is your basic personality, feel free to go ahead and do it.” We’re not trying to train you to be anything different from what you really are. If singing buoys up your heart, makes you feel good, go ahead and do it. We have tried to say to our people, “You don’t have to put on a mask, you don’t have to be an automaton when you come to work. You can just be yourself.” Wasn’t it Robert Frost who said, “Isn’t it a shame that people’s minds work furiously until they get to work?” Well, that’s because they feel that they become artificial and constrained by the workplace."

Well, while I have you in the humorous mood, take a look at this clip. The clip is about a funny Southwest flight attendant named Matt, he explains why he likes to tell jokes on the aircraft and you can watch some of the funny things he does to enlighten the passengers.